100% Uptime Guarantee
If your virtual server is unreachable
by ping from two or more locations for more than fifteen minutes, Sysweb
will credit an amount equal to one week's hosting to your next bill. The fifteen minute window will allow for server rebooting, a part of normal server
maintenance.We can offer this unique guarantee
because by using BGP4 multi-homing redundancy we can quickly switch to one of
three major backbone providers in the event of a network failure. Our network
is monitored 24 hours a day by third party on-site engineers.
To make a claim against
this guarantee, you must provide documentation in writing or by email, and the
network failure must be verified by us using system logs. The outage must be
for a duration of more than fifteen minutes. If such a verified outage occurs, an
amount equal to one week's hosting fee will be credited to your account. No
more than two outages per month will be credited. The final decision will rest
with Sysweb Limited.
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Network and Server
Monitoring
As well as the standard
automatic monitoring of the network lines and internet connections, we also
employ an independent third party organisation to constantly monitor our
system. This means that 24 hours a day, our network, HTML streams and Script
operations for each of our servers is automatically tested. In the event that
an error is detected, at least two of our support staff are immediately
notified by pager, allowing us to quickly and efficiently rectify problems in
the vast majority of cases before any else even notices!
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Network
Overview
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