|
We do not offer telephone
support, it is of course the most expensive option for both you and us. To allow
us to offer you the wide range of network infrastructure services that we can at
our low prices, we prefer that support requests are dealt with via our online
support system, (http://support.sysweb.co.uk/).
The system has
been designed to allow us to deal
with your support request in a prompt and timely manner.
This service is manned 7am - 7pm
(UK time),
Monday to Friday, and as you can probably gather from the description of
our server monitoring systems, it is very very rare that any of our customers
need what we would term "emergency" support.
We aim to respond to support
requests - and usually complete them - within 2 working hours of their receipt,
please note this means an actual person dealing with your request, not just an
automatic email response !
Why not check our FAQ system before raising a support
request, the answer may already be there.
FAQ's
|
